Terms And Conditions


Any personal information that is provided to Chic Hair Extensions is retained for the purposes of contact and shipping only and will not be distributed to third parties.

FREE Tote Bag- Will only be issued when a purchase of $200 or more is made and this is a full priced item(s) only. Discounted and sale items are void. 



We DO NOT issue refunds if you have simply changed your mind OR if you have worn the hair extensions.To be eligible for a return if faulty, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging with the security seal untampered with and we are to be notified as soon as the product is received accompanied by photos as proof the item is faulty.

  • If we accept the items are faulty you must courier the item/s back to us at your expense then we will refund you or replace the item. We DO NOT accept any responsibility for goods on return to us. This is the sender's responsibility.
  • We will not accept unauthorized returns of Hair Extensions.
  • If you receive your purchase and they are believe they are faulty, please contact us. Please also note: Before returning or exchanging, please make sure the cardboard part of the packaging has not been removed or damaged & the ties are still in place (these ties hold the extensions to the cardboard backing). Please do not remove the security seal & attempt to replace it as this will make the extensions void & will not be refunded.
  • Due to hygiene reasons we do not offer exchanges on hair products that have been opened, worn or tampered with (They can be removed from their plastic sleeve but cannot be removed from the cardboard holder & ties). All packaging must be returned with any return for FAULTY goods only. Postage costs are non-refundable.

• If hair has been cut or coloured/altered in any way returns cannot and will not be accepted under any circumstances. Dying or changing the state of the hair extensions will void any warranty on all hair extensions.

• If you have purchased Clip in Extensions please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we cannot accept a return.

  • TEMPORARY hair extensions (Clip-in)

• If a clip is loose these can easily be re-stitched back on using normal needle and thread. If a clip is broken we will happily send you a replacement clip so that you can sew it back on. Clips can and do break/come loose etc and as such we will replace the clip, but not the entire hair extension set. Clips are considered a consumable part of the hair extensions. Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use.

• PERMANENT hair extensions: (Tape-in)

Once installed we are unable to offer a product guarantee. As we have no control to where or what they are exposed to when the customer leaves your premises, also we have no direct control on the quality of the work carried out in the installation process. You acknowledge that there are always risks that PERMANENT hair extensions method could damage customers hair at your risk.


  • Products can be ordered when sold out on our website, if a product has sold out we will order it in which will take 1-15 business days.We will then send out via Courier Post overnight. Please be aware this is business days only and rural customers may take between 3-4 days to receive your product in New Zealand. International customers will be sent via DHL which will take 1-10 business days.
  • Our policy is to replace or exchange any item we accept is faulty. Only if we are unable to offer a similar replacement item will we consider a credit or refund (of the amount paid).


  • Our Right as a Supplier - We reserve the right to change prices and information at any time and without notice throughout this website.

• Chic Hair Extensions is confident that our hair extensions are high quality 100% remy human hair. 

• The life of the hair extensions is different for each person, depending on care of the hair, brushing, using blow dryers and hot irons, how they are installed, swimming, how often washed, etc. Some people like the hair extensions to always look new and replace them regularly. Other people continue to use the hair extensions even though they are not looking brand new.

Due to all these factors no one can give an exact amount of days hair will last for each person. They can last for many months or be easily ruined if not cared for properly. Hair extensions will always be subject to wear and tear over time. We will replace or refund hair extensions that do not meet the Consumer Guarantee Act 1993 if it applies. However we will not replace or refund hair extensions subject to normal wear and tear over time (generally hair extensions purchased more than 14 days ago will be subject to normal wear and tear so will not be replaced or refunded) or affected by more than normal usage or usage not in accordance with our instructions.

  • Any promotion run by us does not include the cost of shipping.Shipping is an additional expense and not included to receive the free gift. 
  • To be eligible to receive the free gift the customer must purchase a full priced item(s) only. 
  • Please note, the colour on your screen may vary to the actual product. Products are made in batches and there may be visible colour difference between any two items